Terms & Conditions

1. Introduction

Welcome to Destora ("we", "our", or "us"). By accessing or using the Destora mobile application, website (https://destora.in), or related digital services, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Platform Services

Destora operates a digital marketplace platform connecting customers seeking home, property, and local on-demand services with independent, third-party service providers. Destora acts solely as an intermediary technology platform facilitating discovery, scheduling, booking management, and communication.

3. Account Registration & User Obligations

• Users must provide accurate, current, and complete information during registration.
• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to use Destora solely for lawful purposes and in compliance with all applicable local, state, and national laws in India.

4. Pricing, Payments & Platform Fees

• Listed prices and package estimates represent service scopes defined by providers or standard platform rates.
• Customers may be required to pay an advance booking or platform facilitation fee through authorized payment gateways (including PhonePe and UPI) to confirm a service engagement.
• All digital transactions are processed securely through RBI-authorized payment aggregators and banking partners.
• Final service fees for additional materials or custom on-site requirements are agreed directly between the customer and provider.

5. Cancellations and Refunds

All bookings, advance payments, and fee settlements are subject to our dedicated Refund & Cancellation Policy. Please review the policy for eligibility timelines and resolution workflows.

6. Limitation of Liability

Destora verifies provider onboarding details to reasonable industry standards. However, actual service fulfillment, quality, timeliness, and safety remain the responsibility of the independent service provider. To the maximum extent permitted by law, Destora shall not be liable for indirect, incidental, or consequential damages arising from service engagements.

7. Intellectual Property

All software, brand marks, logos, user interface designs, and content published on Destora are the exclusive property of Destora and protected under applicable copyright and intellectual property laws.

8. Governing Law & Dispute Resolution

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in India.

9. Contact Information