Refund & Cancellation Policy

1. Overview

At Destora, customer satisfaction and fair business practices are our core priorities. This policy outlines the rules governing booking cancellations, platform fee refunds, and dispute resolutions for services ordered through the Destora mobile platform.

2. Booking Cancellation Rules

• Cancellation by Customer: You can cancel a service request anytime before the service provider arrives at your location directly via the Destora mobile application. If a platform advance booking fee was paid and the request is cancelled prior to provider dispatch, a 100% full refund is initiated immediately.
• Cancellation by Provider or Platform: If an assigned service provider is unable to fulfill your booking due to unforeseen circumstances, illness, or unavailability, Destora will either arrange an immediate replacement or issue a full refund of any prepaid fees.

3. Refund Eligibility & Criteria

A refund is applicable under the following circumstances:

• The booking was cancelled before the service provider commenced the job or traveled to your site.
• The service could not be fulfilled by the provider.
• Duplicate deduction or erroneous technical charge incurred during online payment checkout (PhonePe/UPI/Card).

4. Mode of Refund

Approved refunds are credited directly back to the original source account (UPI ID, Debit/Credit Card, or Net Banking) through the PhonePe payment gateway. Where applicable, customers may also opt for an instant refund credit to their Destora Money in-app wallet balance for future service bookings.

5. Return Policy Notice

Non-Returnable Services: Destora provides on-demand doorstep home, repair, and property services. As these are personalized labor and digital platform services, physical returns of goods do not apply to transactions conducted on Destora.

6. Shipping & Delivery Policy Notice

Service Fulfillment: Destora does not ship physical packages or tangible retail goods. All booked services are performed on-site at the customer's specified residential or commercial address, or fulfilled digitally through the application.

7. How to Request a Refund

To request a refund or raise a billing grievance, please reach out to our support team with your Booking ID and payment reference: