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Provider Guide

How to register and list as a Property Broker on Destora

Everything you need to register, complete your listing, get approved by Destora and start getting customers — step by step.

Free to register About 30 to 45 minutes Support: support@destora.in

Before you start — keep these ready

  • A phone with the Destora app installed, and internet.
  • Your e-mail address (we send a 6-digit code to it). Use an e-mail you can open right now.
  • Your exact address (you will pick it on a map). Switch on location (GPS) on your phone.
  • Your PAN card (required)
  • A live selfie is required
  • Your RERA registration certificate (required; upload a clear photo or PDF)
  • Your RERA registration number (typed into your listing)
  • One clear photo of your own work or your service (see the photo tips later).
  • The details and prices of each property: rent or sale price, deposit, size, photos.
  • About 30 to 45 minutes for the first time.

The pictures in this guide were taken in the real Destora app while registering a Plumber. The screens look the same for every service; only the names of some fields change. Those are listed in the “Your service” part.

PART 1

Register your account and listing

1

Open the app

Open the Destora app. On the first screen tap GET STARTED.

First screen
First screen
2

Type your e-mail

Type your e-mail address and tap Continue.

What to do: Use the e-mail you will always use for Destora. You will use the same e-mail to log in again later.
Tip: Do not have an e-mail? Make a free one (for example Gmail) before you start.
Type your e-mail, then tap Continue
Type your e-mail, then tap Continue
3

Type the 6-digit code

We e-mail you a 6-digit code. Open your e-mail, find the code, type it in the box and tap Verify and continue.

Tip: No e-mail? Wait one minute and look in Spam or Promotions. If you ask for too many codes the app asks you to wait a few minutes - just wait.
Type the code from your e-mail
Type the code from your e-mail
4

Choose: Offer services and earn

The app asks how you want to use Destora. Tap Offer services and earn.

("Hire services" is for customers. You can switch any time from the top of the app.)

Tip: Registering is free. No payment is needed to get started.
Choose "Offer services and earn"
Choose "Offer services and earn"
5

Choose the manual form

On Register Your Service you can use the Destora assistant, or fill the form yourself. We suggest the form because you see everything. Tap Fill Out Manual Form.

Tap "Fill Out Manual Form"
Tap "Fill Out Manual Form"
6

Choose your category and your service

Tap Category and choose Property & Real Estate. Then tap Service Type and choose Broker.

The pictures show an example (a Plumber being registered). On your phone you choose Property & Real Estate and Broker.

What to do: Choose carefully. This decides what documents and details you will need.
Important: If you chose the wrong service type, do not carry on. Go back and change it now. A listing cannot change its service type later; you would register a new one.
Example screen: the category list
Example screen: the category list
Example screen: the service type list
Example screen: the service type list
7

Pick your address on the map

Tap Address. Allow location if the phone asks. A map opens. Move the pin to the exact place where you work from or live (you can also search for the address at the top). Then tap Confirm & proceed.

For a property, put the pin on the property itself, not on your own home.

Tip: Zoom in on the map and check the pin is on the right building. A wrong pin means customers cannot find you or you may be shown too far away.
Move the pin, then Confirm & proceed
Move the pin, then Confirm & proceed
8

Register & List Service

Check the three fields (category, service type, address). Then tap Register & List Service.

You will see Listing saved! This means your listing was created. It is not live yet. Tap Return to Home.

All three fields filled
All three fields filled
"Listing saved!"
"Listing saved!"
PART 2

Verify who you are (one time)

Customers will only see you after Destora has confirmed who you are. You do this one time. It then covers all your listings.

1

Open Verification

Tap the Listings tab. Your new listing is there. You will see a yellow box: Complete your one-time KYC to make your listing visible to customers. Tap Open KYC.

You can also reach it from Account > KYC Verification.

Listings tab: your listing, with the KYC reminder
Listings tab: your listing, with the KYC reminder
Verification screen
Verification screen
2

Add your ID document

Under Government ID choose which document you will give (PAN or Driving licence), then tap Upload ID.

What to do: If you see a DigiLocker button, it is the fastest way: you sign in to DigiLocker, and the document comes straight from the government. Otherwise take a photo.
Tip: Photo tips: put the card on a flat dark table, use daylight, hold the phone straight above, keep all four corners and all letters sharp. No flash glare.
Choose your document type, tap Upload ID
Choose your document type, tap Upload ID
3

Read and agree

A box explains what Destora does with your document. Read it, tick the box, then tap Agree and continue.

In short: we use your document only to check who you are. We never ask for Aadhaar. Photos are stored encrypted and deleted within 7 days after the decision.

Tick the box, then Agree and continue
Tick the box, then Agree and continue
4

Take the photo

The camera opens (or choose from gallery). Fit your document inside the rectangle, make sure it is sharp, and take the picture. Do the same for the other side if the app asks.

Important: The name on your ID must be the same as the name on your Destora account. You must be 18 or older.
Align your document in the frame
Align your document in the frame
5

Selfie and face match

Live selfie: for your service the selfie is required. Tap Take selfie, look at the camera in good light, no cap or sunglasses.

Face match means a Destora reviewer compares your selfie with the photo on your ID. It happens automatically after you add both.

Other documents for your service: Your RERA registration certificate (required; upload a clear photo or PDF); Your RERA registration number (typed into your listing).

Selfie and face match options
Selfie and face match options

What happens next

Verification Statuses
Verification statusWhat it meansWhat you do
Not startedYou have not added any document yet.Do steps 1 to 5 above.
PendingDestora is checking your documents.Wait. You can keep filling your listing meanwhile.
VerifiedYou are verified. The Account screen shows KYC Verification: Verified.Nothing. This covers all your listings.
RejectedA document was not accepted. The reason is written in the app and in an e-mail.Open Verification, read the reason, send the document again.
6

Check that you are verified

Open Account. The tile KYC Verification shows Verified in green when you are done.

Account: KYC Verification - Verified
Account: KYC Verification - Verified
YOUR SERVICE

Property Broker

You are registering as a Property Broker.

Service Overview
For your service
Where to find itCategory: Property & Real Estate > Service type: Broker
Documents
  • Your PAN card (required)
  • A live selfie is required
  • Your RERA registration certificate (required; upload a clear photo or PDF)
  • Your RERA registration number (typed into your listing)
Who checks themA person at Destora always checks brokers. Allow extra time.
PackagesNot used for your service.

Details you will fill in the listing

Service Details Fields
FieldWhat it meansExample
RERA Registration Number *Your registration number exactly as on your certificate.WBRERA/A/XXX/2025/000
Deal Types *Do you help with Rent, Sell, or both?Rent, Sell
Property Types HandledFlat, Villa, PG, Plot, Commercial, Office, Warehouse. Tick all that apply.Flat, Office
Localities covered *The areas you work in, written in plain words.New Town, Salt Lake, Rajarhat
Commission % chargedYour commission, as a number.1
Important: Monthly plan: a broker needs an active plan to add properties. The plan is shown in the app a month (Destora can change this; the app always shows the real amount first). It is taken from your Destora Money wallet. Add money to the wallet from Account > Destora Money before you add your first property.
Good to know: When the plan ends: you get a push notice and an e-mail 3 days before. After the end date your listings stay visible for 7 more days so you do not lose visit requests. After that they are hidden until you renew.
Good to know: Properties are your work items. Each property you add is checked by Destora before customers see it. Customers book a visit (about 60 minutes) rather than a time slot, so weekly working hours are not needed.

Money: what you pay and when

Fee Schedule
ItemAmount
RegisteringFree
Monthly plan (needed to add properties)shown in the app per month from Destora Money
Reminder3 days before the plan ends (push and e-mail)
After the plan endsListings visible for 7 more days, then hidden until renewed
Beware of cheats: No Destora employee, agent or partner will ever ask you for money to approve your listing. If someone does, do not pay and write to support@destora.in.
PART 3

Complete your listing

Your listing is your shop window. It is complete when every required step on the checklist has a green tick.

1

Open your listing

Go to the Listings tab. You see your listing card with a switch (Inactive) and four buttons:

  • Availability - your hours
  • Edit listing - pricing and details
  • Work items & packages - what you sell

Tap the picture or the name to open Listing details.

Listings tab
Listings tab
Listing details: status DRAFT
Listing details: status DRAFT
2

Read the checklist

At the top of Listing details is the box Before customers can see this listing. Each line is one step. The sign in front of it tells you where you are:

SignMeaning
green tickDone
orange dotYou did your part. Waiting for Destora.
red triangleYou must do something. Tap Fix this.
The checklist
The checklist
Send for review appears at the bottom
Send for review appears at the bottom

All the checklist steps explained

Checklist Steps
Step on your checklistWhat it meansWhere you do itWho
Identity verifiedYou have shown who you are (Part 2).Account > KYC VerificationYou + Destora
Title and descriptionA name for your listing and a few sentences about you. Description needs at least 20 characters.Edit listingYou
Service detailsThe details your service needs (see Your service).Edit listingYou
PricingA base price, or at least one approved work item with a price.Edit listing / Work itemsYou + Destora
AddressYour address, confirmed on the map.Done at registrationYou
Coverage areaHow far you travel from your address: 1 to 50 km.Edit listingYou
Weekly availabilityThe days and hours you work. If your service is booked only for "now", or if you list property, the app ticks it for you.AvailabilityYou
Listing photoOne clear photo of your service. Destora approves it.Manage listing photosYou + Destora
Work itemsAt least one work item (a job with a price and a time). Destora approves each one.Work items & packagesYou + Destora
Packages (optional)Bundles of work items at one price.Work items & packagesYou + Destora
Work item and package photos (optional)A photo for each item or package.Work items & packages > ImagesYou + Destora
3

Edit listing: title, tagline, description

Tap Edit listing. Fill the Basics:

Basics Fields
FieldWhat to write
Title *Your name or business name. Example: Mehta Realty - New Town
Short taglineOne short line under the title. Example: Flats for rent and sale in New Town
Description3 to 5 sentences: what you do, your experience, areas you serve. At least 20 characters. Example: RERA registered broker helping families and professionals rent or buy flats in New Town, Salt Lake and Rajarhat. Genuine listings and honest advice.

Tap Save changes at the bottom when done.

Tip: Write the way you speak. Do not write phone numbers, e-mail or social media links in the title or description; these are not allowed.
Basics: title, tagline, description
Basics: title, tagline, description
4

Edit listing: pricing

Scroll down to Pricing. All prices are in rupees.

Pricing Fields
FieldWhat it meansExample
Pricing modelHow your price is shown, for example Starting from.Starting from
CurrencyAlways INR (Indian rupees).INR
Base priceYour starting price in rupees. Your work items can have their own prices.400
Price unitOptional: what the price is for.per visit
Pricing note for customersOptional: anything customers should know about the price.Spare parts extra
Price is negotiableSwitch on if the final price can change after talking to the customer.On / Off
Tip: Customers see the lowest price among your approved work items as the From price. Keep your base price and your work item prices honest.
Pricing
Pricing
Base price and negotiable switch
Base price and negotiable switch
5

Edit listing: coverage and service details

Scroll down to Location and coverage. Your property address is already filled.

Coverage radius * is how far from your address you will go (1 to 50 km). Customers outside this circle cannot book you. For properties, customers within a longer distance can still find the flat.

Service details are the details of your service, such as the ones in Your service. Fields with a star * must be filled. Then tap Save changes.

Important: Make your radius realistic. If you say 50 km but you never travel that far, you will get jobs you cannot take and your rating will drop.
Coverage radius and service details
Coverage radius and service details
Tick your specializations
Tick your specializations
6

Availability

For your service the app handles availability for you. If your checklist shows Weekly availability with a red triangle, tap Fix this and set the days and hours you can take visits or rides. If it is already green, you have nothing to do.

Example of the Availability screen
Example of the Availability screen
7

Add your listing photo

Open Work items & packages and tap Manage listing photos. Add one clear photo of your own work or service. Destora checks every photo before customers see it.

Tip: Good photo: bright, in focus, shows your real work, tools or place. Not accepted: dark or blurry photos, photos copied from the internet, photos with phone numbers or watermarks, photos of other people, screenshots. File size must be under about 2 MB.
Work items & packages: Manage listing photos
Work items & packages: Manage listing photos
PART 4

Add work items

Each property you add is a work item. It has a name, price and details, and photos. A listing with no approved property cannot go live.

1

Open Work items & packages

On your listing card tap Work items & packages. You see three buttons: Add work item, Create package and Manage listing photos.

Service catalog
Service catalog
2

Add a property

Tap the add button (Add work item or Add property) and fill the form. The app shows any fee and refundable security before it takes money.

Work Item Fields
FieldWhat it meansExample
Title *A short name for the property.2 BHK semi furnished flat, New Town
DescriptionWhat the flat offers: floor, lift, nearby places, rules. Do not write phone numbers.8th floor, lift, near Eco Park
PriceMonthly rent (or sale price) in rupees. Must be more than 0.18000
RERA Registration Number *Your registration number exactly as on your certificate.WBRERA/A/XXX/2025/000
Deal Types *Do you help with Rent, Sell, or both?Rent, Sell
Property Types HandledFlat, Villa, PG, Plot, Commercial, Office, Warehouse. Tick all that apply.Flat, Office
Localities covered *The areas you work in, written in plain words.New Town, Salt Lake, Rajarhat
Commission % chargedYour commission, as a number.1
Visible to customersSwitch on to show it after Destora approves.On
Name, description, price, duration
Name, description, price, duration
Visible switch and Save Work Item
Visible switch and Save Work Item
3

If the app shows a red message

A red box means something is missing or wrong, and nothing is saved until you fix it. For example, Enter a valid price means the price is empty or 0. Fix the red field and tap Save again.

Tip: Do not press the phone Back button while the form is half-filled: your changes can be lost. Tap Save first.
Red field: Enter a valid price
Red field: Enter a valid price
4

Your item is now "In review"

After saving, the item shows In review and Waiting for Destora review, hidden from customers. This is normal. Add as many items as you want. You can also tap Images under an item to add its photo.

Saved: In review
Saved: In review
PART 5

Destora review: what happens and every status

1

Send the listing for review

When every required step is green or orange (nothing is red), the green button Send for review appears at the bottom of the checklist. Tap it.

If you tap it too early, the app tells you which steps are still missing. Finish them first.

Tip: You can send for review while some items are still orange (waiting for Destora). Red means you must act.
Send for review
Send for review
2

Wait for Destora

The listing now says Destora is reviewing your listing. You will be told here and by e-mail and notification if anything needs to change. You do not need to do anything. You can still use the app.

Sent for review
Sent for review
In review
In review

What Destora checks

  • Your identity documents and selfie.
  • Your title, description and details: are they honest and clear?
  • Your prices and work items.
  • Your photos: are they real, clear and your own?
  • Your address and coverage.

The whole journey, with every status

Listing Review Statuses
Status you seeWhat it meansDo customers see you?What you do
DRAFTYour listing is created, but you are still setting it up (or you have not sent it).NoFinish the checklist and tap Send for review.
PENDING / In reviewYou sent it. Destora is checking.NoWait. Nothing to do.
Changes askedDestora wrote what to fix. A red message shows on your Dashboard and the steps have red triangles with comments.NoRead the comments, tap Fix this, then Send for review again.
ACTIVEApproved! Your listing is live.Yes - if the switch is onKeep your work items and availability up to date.
INACTIVEYou switched the listing off (or it was paused).NoSwitch it on when you are ready to work.
SUSPENDEDDestora stopped the listing, for example after complaints or a problem with documents.NoCheck your e-mail for the reason and write to support@destora.in.

Work items and packages have their own review

Item Review Statuses
Status on the itemMeaningVisible to customers?
In reviewWaiting for Destora. "Switched on, goes live once Destora approves."No
LiveApproved and switched on.Yes
Approved, switched offApproved, but you turned the switch off.No
RejectedDestora did not accept it. The reason is shown.No

If you change an item a lot after it was approved (for example a big price change), it may go back to In review for a short time.

PART 6

If Destora asks for changes

Sometimes Destora asks you to change something. This is normal and easy. It does not mean you are rejected.

1

See the request

On the Dashboard, under Needs attention, you see Destora asked for changes with the message. Tap it. You also get an e-mail.

Dashboard: Needs attention
Dashboard: Needs attention
The message on your listing
The message on your listing
2

Find the red steps

Open Listing details. The steps Destora commented on show a red triangle and Destora's words in red. Read each one carefully.

Red steps with Destora's comments
Red steps with Destora's comments
3

Tap "Fix this" and change it

Under each red step tap Fix this. The right screen opens. Make the change Destora asked for and tap Save changes. For a photo, upload a new one.

Fix this opens the right screen
Fix this opens the right screen
A photo comment: upload a new photo
A photo comment: upload a new photo
4

Send for review again

When all red triangles are gone, tap Send for review again. Your old comments are cleared when you send. Destora checks again, usually faster the second time.

Tip: Reply to what was asked, nothing more. If Destora said photo too dark, only change the photo. If you do not understand a comment, write to support@destora.in and quote your listing name.
Send for review again
Send for review again
PART 7

Going live and staying live

1

You are approved: your listing is ACTIVE

When Destora approves your listing, the status changes to green ACTIVE and you see Your listing is live. You also get a notification and an e-mail.

On the Listings tab, the listing card has a switch. ON (green) means customers can find you. OFF hides you.

Active listing: switch ON
Active listing: switch ON
Listing details: ACTIVE
Listing details: ACTIVE

When customers can see you, and when not

Customers CAN see and book you when ALL of these are true:

  • Your listing is ACTIVE and its switch is ON.
  • Your identity is Verified.
  • You have at least one Live work item (approved and switched on).
  • The customer is inside your coverage area (for property, a wider search distance is used).
  • Your monthly plan is active (or within its 7 extra days).

Customers CANNOT see you when ANY of these is true:

  • ✕Listing is DRAFT, In review or has changes asked.
  • ✕Listing is INACTIVE (switch OFF) or SUSPENDED.
  • ✕Identity is Pending, Rejected or not done.
  • ✕All your work items are In review, Rejected or switched off.
  • ✕The customer is outside your coverage area.
  • ✕Your broker plan ended more than 7 days ago.
Easy way to remember: Think of it like a shop: the shop must be open (switch ON), approved (ACTIVE), have something to sell (a live work item), and be near the customer.
2

Switch an item off (or the whole listing)

Need a break or an item is not available today? You can switch a work item or a package off without deleting it. It stays approved, but customers do not see it. Switch it back on any time.

To pause everything, switch the listing switch OFF on the Listings tab.

Work item: Live, visible
Work item: Live, visible
Work item: Approved, switched off
Work item: Approved, switched off
HELP

Questions, problems and your checklist

Questions and Problems
ProblemWhat to do
I did not get the e-mail codeWait a minute. Check Spam / Promotions. Check you typed the e-mail without a mistake. Tap Use another email if it is wrong.
The map pin is in the wrong placeGo back to the map, zoom in, and drag the pin to the right building. Confirm again.
My ID was rejectedOpen Account > KYC Verification. Read the reason. The usual reasons: blurry photo, name does not match your account, expired document. Send a new, clear photo.
The Send for review button is not showingAt least one required step still has a red triangle. Scroll the checklist and tap Fix this on each red step.
My work item says In review for a long timeDestora checks items in turn. If more than 2 working days pass, write to support@destora.in with your listing name.
My listing is ACTIVE but I get no requestsCheck: the switch is ON, a work item is Live, your coverage radius is big enough, your hours are set, and your price is fair compared with others. Add a good photo and a longer description.
I changed something but the app still shows the old thingPull down to refresh, or close and open the app. Updates show within a few seconds.
I want to change my address or service typeAddress: Edit listing > Location. Service type cannot be changed; register a new service for that.
Someone asks me to pay for approvalNever pay. Write to support@destora.in.
I forgot how to log inOpen the app, tap Get Started, type the same e-mail, and type the new 6-digit code.
Can I add properties before paying?No. The app asks you to subscribe first and tells you how much money to add.

Still stuck?

Write to support@destora.in. Tell us your registered e-mail, your service type and a screenshot of the problem. You can also open Account > Help & Support in the app.

Your one-page checklist

  • Registered with my e-mail and the 6-digit code
  • Chose Property & Real Estate > Broker
  • Picked my address on the map and tapped Register & List Service
  • Finished KYC (ID + selfie) and it says Verified
  • Wrote title, tagline and a description of 20+ characters
  • Filled my service details and pricing, and a realistic coverage radius
  • Checked the availability step
  • Added a clear listing photo
  • Added my first property with price and time
  • Tapped Send for review
  • Fixed anything Destora asked for and sent again
  • Listing is ACTIVE with the switch ON

Ready to register as a Property Broker?

Download the Destora app and start your listing today.

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